Operational draft: Qualified US and EU counsel should review these Terms before commercial reliance, including Scryon's legal entity identity, billing and refund rules, liability cap, indemnities, Delaware venue, and whether arbitration should replace court proceedings.
1. Agreement and eligibility
This section explains who these Terms bind and when they apply.
These Terms of Service ("Terms") are an agreement between Scryon ("Scryon," "we," "us," or "our") and the business or organization accepting them ("Customer," "you," or "your"). They govern access to scryon.io, app.scryon.io, and related B2B event-intelligence products and services (the "Service"). By creating an account, purchasing credits, signing an order, or using the Service, you accept these Terms.
You represent that you are at least 18, are using the Service for business purposes, and have authority to bind Customer. If an order form, statement of work, or other signed agreement conflicts with these Terms, the signed agreement controls for that conflict.
2. Accounts, authority, and customer data
This section covers account security and ownership of data you upload.
You must provide accurate account information, safeguard credentials, restrict access to authorized users, and promptly notify us of suspected compromise. You are responsible for activity under your account unless caused by Scryon's breach.
You retain ownership of data, files, instructions, and other materials submitted to the Service ("Customer Data"). You grant Scryon and its subprocessors a worldwide, non-exclusive license to host, copy, transmit, modify, display, and otherwise process Customer Data only to provide, secure, support, and improve the Service, comply with law, and follow documented instructions.
You represent that you have all rights, notices, consents, agreements, and lawful bases needed to submit Customer Data and direct its processing, including CRM records, CSV uploads, attendee lists, professional contact information, and event records. You must not submit sensitive or regulated personal information unless expressly authorized in writing.
Our Data Processing Addendum applies when Scryon processes personal data for Customer. Our Privacy Notice explains processing for which Scryon determines the purposes and means.
3. Service, changes, and acceptable use
This section describes your right to use Scryon and the rules that apply.
Subject to these Terms and applicable orders, Scryon grants Customer a limited, non-exclusive, non-transferable right to access and use the Service during the applicable term for Customer's internal business purposes. Features may change, and beta, preview, or free functionality may be modified or discontinued at any time.
You must comply with the Acceptable Use Policy. You may not circumvent access controls or credit metering; copy, scrape, resell, sublicense, or build a competing database from the Service except as expressly authorized; reverse engineer the Service except where the law does not permit restriction; interfere with security or availability; or use the Service or its data unlawfully.
4. Credits, fees, taxes, and refunds
This section explains credits, billing, taxes, and refunds.
Prices, credit consumption, package size, and included features are shown at purchase or in an order. Credits may be consumed when information, research, or AI work is revealed or requested. AI features may use token-based pricing that varies by model and task. You are responsible for authorized usage and applicable taxes, excluding taxes on Scryon's income.
Unless an order says otherwise, fees are due at purchase, purchases are non-cancellable, and used credits are non-refundable. The expiration, rollover, refund treatment of unused credits, payment processor, chargeback procedure, and renewal mechanics require operational confirmation and will be governed by the purchase screen or signed order. Nothing in these Terms limits a refund right that cannot lawfully be waived.
We may correct pricing or metering errors and will provide a reasonable remedy if an error materially overcharges Customer. Late undisputed amounts may result in suspension after reasonable notice.
5. Aggregated, enriched, and third-party data
This section covers third-party and enriched data quality and your duty to verify it.
The Service aggregates information from public websites, customer-provided records, event organizers and event sources, APIs, and third-party business-data providers. Scryon does not create or independently verify every source record, and source attribution may be incomplete where records are combined.
Internet, event, third-party, and enriched data may be inaccurate, incomplete, duplicated, stale, unavailable, biased, or subject to lawful restrictions on use. Availability does not mean that a record may be used for every purpose. Customer must independently verify data before contacting a person, making an investment, purchasing sponsorship, changing CRM records, or taking other consequential action. Customer is responsible for notices, permissions, suppression lists, marketing rules, and the lawfulness of its use.
Customer must promptly honor correction, objection, deletion, and opt-out requests it receives and must not attempt to reintroduce a suppressed record. Suspected errors or removal requests may be reported to privacy@scryon.io.
6. Artificial intelligence and model outputs
This section explains how AI features work and the limits on relying on outputs.
Scryon may use AI and machine-learning models to classify, match, score, summarize, enrich, research, and otherwise process Customer Data and aggregated data. Customer authorizes this processing and the use of model providers as subprocessors under the DPA. Model-provider retention or training treatment depends on the provider, product, settings, and contract; no zero-retention or no-training promise applies unless stated in an order or written addendum.
AI-generated and model-assisted outputs may be inaccurate, incomplete, duplicated, stale, unavailable, biased, offensive, or similar to outputs generated for others. Outputs are not legal, financial, employment, compliance, or other professional advice. Customer must use qualified human review and independently verify outputs before acting.
Customer may not use outputs or scores to make decisions producing legal or similarly significant effects concerning employment, credit, housing, insurance, healthcare, education, eligibility, or access to essential services. Customer is solely responsible for prompts, instructions, review, deployment, and decisions based on outputs.
7. Intellectual property and feedback
This section covers ownership of the Service and feedback you send us.
Scryon and its licensors own the Service, software, interfaces, models, workflows, documentation, and related intellectual property. Except for the limited right to use the Service, no rights are granted by implication. Subject to third-party rights and these Terms, Customer may use reports and outputs generated for Customer's internal business purposes.
If Customer provides feedback, Customer grants Scryon a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or attribution. Scryon may create and use statistical, de-identified, or aggregated information that does not identify Customer or any person to operate, secure, analyze, and improve the Service.
8. Confidentiality
This section explains how each party must protect confidential information.
Each party may receive non-public information designated confidential or that reasonably should be understood as confidential. The receiving party will use it only to perform or exercise rights under the agreement, protect it using reasonable care, and disclose it only to personnel and providers with a need to know and confidentiality duties. These obligations do not apply to information lawfully known without restriction, independently developed, rightfully received, or public through no breach.
A party compelled to disclose confidential information will, where legally permitted, give prompt notice and reasonable assistance. Trade secrets remain protected while they qualify as trade secrets; other confidentiality duties continue for three years after disclosure unless an order provides otherwise.
9. Suspension, termination, and effect
This section covers suspension, ending the agreement, and what happens next.
We may suspend access when reasonably necessary to prevent security risk, unlawful use, material harm, or nonpayment, or to comply with law. Where practical, we will give notice and limit the suspension.
Either party may terminate for a material breach not cured within 30 days after written notice, or immediately if the breach cannot be cured, the other party ceases business, or insolvency proceedings are not dismissed within 60 days. Customer may stop using the Service at any time, but that does not create a refund right.
On termination, Customer's access ends and outstanding fees become due. Subject to the DPA, Scryon may delete Customer Data after a reasonable export period. Provisions that by nature should survive will survive, including payment, ownership, confidentiality, disclaimers, indemnities, liability limits, and general terms.
10. Indemnities, disclaimers, and limitation of liability
This section covers indemnities, disclaimers, and liability limits.
Customer will defend and indemnify Scryon and its personnel against third-party claims arising from Customer Data, Customer's unlawful use of the Service or data, violation of the Acceptable Use Policy, or breach of Customer's warranties.
Scryon will defend Customer against a third-party claim that the unmodified paid Service infringes a US patent, copyright, or trademark, and may modify, replace, or terminate the affected Service. Procedures require prompt notice, control of defense by the indemnifying party, and reasonable cooperation.
The Service, aggregated data, enriched data, scores, predictions, and AI outputs are provided "as is" and "as available." To the fullest extent permitted by law, Scryon disclaims all express, implied, statutory, and other warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, freshness, availability, and error-free operation.
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or lost profits, revenue, goodwill, data, or business opportunities, even if advised of the possibility.
Scryon is not liable for decisions made in reliance on aggregated, enriched, third-party, or AI-generated information.
Except for amounts that cannot lawfully be limited, each party's total aggregate liability arising from the Service will not exceed the fees Customer paid or owed to Scryon for the Service during the 12 months before the event giving rise to liability.
The exclusions and cap do not limit Customer's payment obligations or misuse of Scryon's intellectual property, and do not exclude liability that cannot lawfully be excluded, including where applicable fraud, willful misconduct, gross negligence, death or personal injury, or non-waivable privacy and consumer-protection obligations.
11. Governing law and general terms
This section covers governing law, notices, and related policies.
These Terms are governed by Delaware law, without regard to conflict-of-law rules. The state and federal courts located in Delaware will have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there. The parties should confirm before publication whether binding arbitration and a class-action waiver are preferred instead.
Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. Customer may not assign these Terms without Scryon's consent; Scryon may assign them in connection with a merger, reorganization, or sale of substantially all relevant assets. The parties are independent contractors. Notices to Scryon must be sent to hello@scryon.io, with privacy notices to privacy@scryon.io. Scryon's legal notice address requires validation.
These Terms, applicable orders, the DPA, and incorporated policies are the entire agreement on their subject and supersede prior discussions. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder continues. Failure to enforce is not a waiver. We may update these Terms prospectively by posting a new version and giving notice when legally required.
Related policies: Privacy Notice, Data Processing Addendum, Acceptable Use Policy, Subprocessors and Data Sources, and Privacy Choices.