Conference Intelligence

CCW 2026

Oct 5, 2026 – Oct 7, 2026Amsterdam, Noord-Holland, NetherlandsOfficial website
CCW 2026 cover image
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CCW Europe 2026 is the Customer Contact Week Europe Summit, a practitioner-led gathering of senior customer management and CX leaders. Sessions cover experience and journeys, data and insights, tech and AI, operations, and service strategy, including global best-practice and Failures & Fixes stages. Attendees use it to compare real-world approaches, meet peers and solution providers, and treat service as a strategic driver rather than a back-office function.

Audience mix preview

Top industries

  • banking 36%
  • healthcare 16%
  • manufacturing 14%
  • insurance 13%
  • data collection & internet portals 12%
  • apparel & accessories retail 9%
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Products & services

  • advisory services 21%
  • 3pl management 16%
  • 401(k) plan administration 16%
  • 5g services 16%
  • after-sales 16%
  • agent auditing 16%
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Companies by headquarters

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Top companies keywords

Top signals

  • Banking
  • Healthcare
  • Manufacturing
  • Insurance
  • Data collection & internet portals
  • Accommodation
  • 5g internet
  • Telecommunications
  • Hospitality
  • Custom software & it services
  • Asset management
  • Apparel & accessories retail
  • Advertising
  • Retail
  • Credit cards & transaction processing
  • Research & development
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Companies attending

182 companies mapped · ICP fit scoring in app

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Company Industry HQ Fit
Northwind Systems Enterprise software United States
Contoso Analytics Data platforms United Kingdom
Fabrikam Labs AI infrastructure Germany
Adventure Works Cloud services Canada
Globex Robotics Industrial tech Netherlands
Initech Cloud DevOps tooling Ireland
Umbrella Data Security & compliance Singapore
Stark Analytics Business intelligence Australia
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Conference Summary

Description

CCW Europe Summit 2026 is Europe’s premier customer experience and contact center event, taking place October 5–7 in Amsterdam. Attendees will explore AI and automation, customer journey design, and data-driven CX strategies across multiple tracks and hands-on sessions.

Topics

CXAIDigital TransformationAutomationCustomer JourneyContact Center

Target audience

Senior CX Leaders, Contact Center Directors/Managers, Digital Service Strategists, Operations Leaders, Aspiring frontline leaders (Agent of the Future)

Who should attend

CX and contact center leaders, customer experience and digital service professionals, AI/automation enthusiasts, and frontline agents participating in the Agent of the Future program.

Who might not be a fit

Individuals not involved in customer experience, contact center strategy, or digital service delivery.

Key value props

  • Europe's flagship CCW Europe Summit for CX and digital service professionals
  • 100+ speakers across AI, automation, and customer journey design
  • Hands-on formats including the CCW Europe Hackathon and interactive workshops
  • Content focused on AI, data-driven decision-making, and operational strategy
  • Networking with senior customer management leaders from across Europe

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